Last Updated: 1st September 2024
At Nirmaan Glass & Plywoods, we strive to ensure that you are satisfied with your purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Please read this policy carefully to understand your rights and obligations.
1. Eligibility for Returns
We accept returns for LED mirrors purchased from https://lumirror.com under the following conditions:
- The return request must be made within 14 days of the delivery date.
- The product must be in its original condition, unused, and with all original packaging and accessories.
- Custom-made or personalized products are not eligible for return unless they are defective or damaged.
2. Return Process
To initiate a return, please follow these steps:
a. Contact Us
- Email us at [email protected] with your order number, the reason for the return, and any supporting photos if the product is damaged or defective.
- We will review your request and respond within 2 business days with further instructions.
b. Return Authorization
- If your return is approved, we will provide you with a Return Authorization Number (RAN) and the return shipping address.
- Returns without a valid RAN will not be accepted.
c. Packaging and Shipping
- Carefully pack the product in its original packaging, including all accessories and documentation.
- Clearly write the RAN on the outside of the package.
- You are responsible for the return shipping costs unless the product is defective or we made an error in your order.
3. Return Conditions
- Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- Restocking Fee: A restocking fee of 15% of the product price may apply for returns that are not due to defects or errors on our part.
- Non-Returnable Items: Custom-made or personalized products, clearance items, and gift cards are non-returnable unless defective.
4. Refund Process
If your return is approved, we will process your refund as follows:
a. Refund Method
- Refunds will be issued to the original payment method used during the purchase.
- If the original payment method is unavailable, we will issue a store credit.
b. Timeframe
- Please allow 7-10 business days for the refund to be processed after we receive and inspect the returned product.
- The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery:
- Email [email protected] with your order number and photos of the damage or defect.
- We will arrange for a replacement or issue a full refund, including any shipping costs, at no additional charge to you.
6. Exchange Policy
At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired product.
7. Contact Information
If you have any questions or need assistance with a return or refund, please contact our customer support team:
- Email: [email protected]
- Address: Nirmaan Glass & Plywoods, No. 210/318/1-23,24 Hosur Main Road, Bommanahalli, Bangalore 560068, India
By making a purchase on https://lumirror.com, you agree to this Refunds and Returns Policy. We are committed to providing you with a seamless shopping experience and appreciate your understanding of our policies.